Return & Refunds Policy

At Mobile Containers, customer satisfaction is our top priority. We strive to provide high-quality shipping containers, modified containers, and jackleg cabins to meet your needs. However, we understand that there may be occasions when you need to return a product or request a refund. This Return & Refund Policy outlines the terms and conditions under which returns and refunds will be processed.

Please read this policy carefully to understand your rights and obligations regarding returns and refunds.

1. General Return Policy

  • Standard Products: You may return standard, unmodified shipping containers and jackleg cabins within 30 days of delivery, provided they are in their original condition and have not been altered, damaged, or used.
  • Customized Products: Customized containers, modified containers, and bespoke jackleg cabins are non-refundable and cannot be returned unless they are found to be defective or not in accordance with the agreed specifications at the time of purchase.
  • Notification Requirement: To initiate a return, you must notify us within 30 days of delivery by contacting info@mobilecontainershippinghomez.com or calling +13175845452. After this period, no returns will be accepted.

2. Return Eligibility Criteria

To qualify for a return, the following conditions must be met:

  • Condition: The product must be in its original, unused condition and free from any damage, alterations, or modifications.
  • Packaging: The product must be returned in its original packaging, including all manuals, accessories, and any documentation provided at the time of purchase.
  • Proof of Purchase: A valid proof of purchase (e.g., receipt or invoice) is required to process all returns.

3. Non-Returnable Items

The following items are not eligible for return:

  • Customized or Modified Products: Any product that has been modified or customized to your specifications, including painted, fitted, or altered containers.
  • Used Products: Products that show signs of use, damage, or wear and tear.
  • Clearance or Sale Items: Items sold as “clearance,” “sale,” or “as-is” are not eligible for return or refund unless found to be defective.

4. Return Process

To return a product, please follow these steps:

  1. Contact Us: Notify us of your intention to return the product within 14 days of delivery by emailing info@mobilecontainershippinghomez.com or calling +13175845452 Provide your order number, a description of the product, and the reason for the return.
  2. Receive Return Authorization: Our customer service team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions for returning the product.
  3. Prepare the Return: Pack the product securely in its original packaging, including all accessories, documentation, and the RA number.
  4. Return Shipping: You are responsible for the cost of return shipping, including any insurance or packaging required to prevent damage during transit. We recommend using a trackable shipping method to ensure the product arrives safely at our warehouse.
  5. Inspection and Processing: Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process your refund within 7-10 business days.

5. Refund Policy

  • Standard Refunds: Refunds are processed back to the original payment method used for the purchase. Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Partial Refunds: If the returned product is found to be damaged, used, or missing parts not due to our error, only a partial refund will be issued at our discretion.
  • Non-Refundable Fees: Delivery charges, handling fees, and any other additional costs incurred during the purchase process are non-refundable unless the return is due to our error (e.g., incorrect or defective product).
  • Restocking Fee: A restocking fee of up to 15% of the purchase price may apply for returns of standard products to cover inspection, handling, and administrative costs.

6. Defective or Incorrect Products

If you receive a product that is defective or does not match the specifications agreed upon at the time of purchase, please follow these steps:

  1. Notify Us Immediately: Contact us within 24 hours of receiving the product at info@mobilecontainershippinghomez.com or call +13175845452 . Provide details of the defect or issue, along with any supporting photos or documentation.
  2. Inspection and Resolution: We will arrange for an inspection of the product. If it is confirmed to be defective or incorrect, we will offer a replacement, repair, or full refund, including the cost of return shipping.
  3. Repair or Replacement: If feasible, we may choose to repair the defective product or provide a replacement at no additional cost to you.

7. Cancellation Policy

  • Order Cancellation: Orders can be canceled within 24 hours of purchase, provided the order has not been dispatched. To cancel an order, contact us immediately at infoct@mobilecontainershippinghomez.com or call +13175845452 . After 24 hours or once the order has been dispatched, the order cannot be canceled.
  • Customized Orders: Customized orders cannot be canceled once production has commenced.

8. Return of Damaged Products Due to Shipping

If your product arrives damaged due to shipping, please:

  1. Document the Damage: Take clear photos of the damaged product and packaging.
  2. Contact Us: Notify us immediately at info@mobilecontainershippinghomez.com or call +13175845452 with the photos and details of the damage.
  3. Carrier Claims: We will assist in filing a claim with the shipping carrier, and we may arrange for a replacement or repair depending on the outcome of the investigation.

9. Changes to Return & Refund Policy

Mobile Containers reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review this policy regularly to stay informed of any updates.

10. Contact Information

If you have any questions or concerns regarding our Return & Refund Policy, please contact us:

Mobile Containers
Phone: +1(317)584-5452
Email: info@mobilecontainershippinghomez.com

Thank you for choosing Mobile Containers. We value your business and are committed to ensuring a positive customer experience. Your satisfaction is our priority, and we are here to help with any concerns you may have regarding your purchase.